Privacy Policy

1. Introduction

Welcome to Vizvei Travel Services. We are dedicated to offering a diverse range of travel-related services, ensuring our clients a seamless and enjoyable travel experience. These terms and conditions are designed to define our mutual and provide clear guidelines for the use of our services.

2. Acceptance of Terms

By utilizing any of the services provided by Vizvei, you, as the client, acknowledge and agree to be legally bound by these terms and conditions. This agreement is effective upon your acceptance,signified by making a booking, registering for an account, or using any service offered by Vizvei.

3. Services Offered

Vizvei provides comprehensive travel solutions including, but not limited to:

4. Booking and Payment Policy

4.1 Reservation Procedure

Clients must follow the prescribed booking procedure available on our website or communicated by our travel consultants. This includes providing accurate personal and travel information, selecting preferred travel services, and acknowledging these terms and conditions.

4.2 Payment Terms

Payment must be made in full at the time of booking through the accepted payment methods, which include credit/debit card transactions, bank transfers, or other specified payment platforms. Failure to complete payment may result in the cancellation of the reservation.

4.3 Pricing and Fees

All prices are subject to availability and can change without prior notice. Prices include taxes and fees, unless stated otherwise. Any additional charges will be clearly communicated during the booking process.

5. Cancellation and Refund Policy

5.1 Client-Initiated Cancellations

Cancellation requests must be submitted in writing. The following cancellation charges apply:

5.2 Vizvei-Initiated Cancellations

In the rare event that Vizvei cancels a service, clients will be offered an alternative arrangement or a full refund. Reasons for such cancellations may include, but are not limited to, safety concerns, insufficient bookings, or force majeure events.

6. Travel Documentation and Compliance

6.1 Documentation Responsibility

Clients are responsible for obtaining all necessary travel documents, including passports, visas, health certificates, and permits. Vizvei can provide advisory services but does not assume responsibility for the issuance of these documents

6.2 Legal Compliance

Clients must adhere to the laws and regulations of the destination countries. Vizvei is not liable for any legal issues or penalties incurred due to non-compliance by the client.

7. Travel Insurance

Vizvei strongly advises clients to purchase comprehensive travel insurance covering medical expenses, trip cancellation, loss of luggage, and other travel contingencies. Insurance options can be discussed with our consultants.

8. Liability and Limitations

8.1 Limitation of Liability

Vizvei's liability is limited to direct damages up to the amount paid for the service. We are not liable for indirect, incidental, consequential, or punitive damages.

8.2 Indemnification

Clients agree to indemnify and hold Vizvei harmless from any claims, losses, damages, or expenses arising from their violation of these terms or applicable laws.

9. Privacy and Data Protection

Vizvei is committed to protecting your personal data. Our Privacy Policy outlines our data collection, use, and protection practices. By agreeing to these terms, you consent to our data handling as per our Privacy Policy.

10. Special Assistance and Medical Conditions

Clients requiring special assistance or having specific medical conditions must inform Vizvei at the time of booking. We will make reasonable efforts to accommodate such needs.

11. Dispute Resolution

In case of disputes, efforts will be made for an amicable settlement. Failing resolution, disputes will be subject to the jurisdiction of the competent courts in Himachal Pradesh, India.

12. Amendments to Terms and Conditions

Vizvei reserves the right to modify these terms and conditions. The updated version will be effective upon posting on our website.

13. Contact and Communication

For queries, assistance, or feedback, clients can reach us at hello@vizvei.com Communication will be primarily through email, phone, or as specified on our website.

14. Acknowledgment and Agreement

By using Vizvei's services, clients affirm that they have read, understood, and agreed to these detailed terms and conditions.